We get a lot of questions from “Is your yoga mat cleaner safe for Manduka mat? to “Where do you make your products?” and everything in between. Here you’ll find answers to the most frequently asked of those questions.
If you can’t find an answer here, please contact us at firstname.lastname@example.org and we'll get back to you within 24 hours, Monday through Friday.
How Can You Offer A 100% Satisfaction Guarantee?
Easy. We want you to be happy with your purchase and will do anything to make your online shopping experience a pleasant one. We are fanatically crazy about the quality of our products! All of our products are handcrafted from scratch using the finest and safest ingredients and essential oils.
What Is Your Return Policy?
We believe shopping online should be a worry free experience. We are happy to accept returns/exchanges anytime within the first 30 days. The full details of our return policy are listed on our Returns & Exchanges page. If you bought our products on a different platform like Amazon or Walmart, then please follow their return guidelines. But we are here to help, so please contact us for any questions regardless of where you purchased our products.
Why Are Your Products Inexpensive? Am I Missing Something?
Simple. We like to focus more on what's inside the package. No fancy labels or national brand campaigns - that is not what we are about. We don't think a clean and healthy yoga lifestyle should cost a fortune. You probably already spend enough on yoga gear and classes. Yes, it's true that all natural ingredients and organic essential oils are more expensive, but we buy the raw materials in large quantities and run a very simple operation that allows us to make high-quality, all-natural products at price that just makes sense.
The Products Smell Amazing? Who Creates The Blends?
Thanks for noticing! Every item we sell is truly one of a kind. Not only do they all smell great but they really work and are so beneficial for the mind, body and soul. It definitely helps that one of our co-founders is a certified aromatherapist, organic chemist and yoga fanatic. We also get feedback on almost a daily basis from creative customers that we use to create custom blends. When we are not on the mat, we are constantly experimenting with new products and scents. We just love what we do!
Where Can I Find Specific Product FAQs ?
Just go to that specific product on our website and there is a tab next to the Product Description called Product FAQs which has the most common questions and answers for that specific product. If you can't find your answer there, then please just email us and we will get you an answer usually within 24 hours, Monday through Friday.
How Do I Get The E-Book That Comes With My Product?
For some products like our magnesium oil and flakes and also our anti-aging serums, we provide a very helpful and free e-book. Usually, this is emailed automatically after your purchase but this automated system doesn't always work properly. If you have not received the e-book, then just please email email@example.com with your name, order ID and where you purchased the product and we will get this to you within 24 hours, Monday through Friday.
Where Do You Make Your Products?
We are located in the beautiful city of Chicago, Illinois. We started making all-natural yoga mat cleaners for our friends and it grew from there into a whole line of all-natural and organic products that just work better and make you feel wonderful. With just 12 employees, we like to think of ourselves as a small family business that puts a little love and harmony into each item we make. A little gratitude goes a long way. to learn more about our story.
What If I Buy One Of Your Products And I'm Not Happy?
No problem. One of the most important things in this world is true happiness. Our products are intended to make you feel happy, relaxed and energized at the same time. So if you are not happy with a product, then please feel free to return it for a full refund or exchange it for another item. The full details of our exchange policy are listed on our Returns & Exchanges page.
Is ASUTRA's Yoga Mat Cleaner Safe For My Mat?
YES! This is an all-natural, water based cleaning solution infused with natural and organic essential oils. It's perfectly safe for Manduka, Jade, or any brand of mat you have. If your mat can handle your perspiration, then the ASUTRA mat cleaner will work perfectly.
Why Do You Use Organic Essential Oils?
It goes back to quality. Not all essential oils are equal. We do our best to source the purest, therapeutic grade essential oils for our products. Essential oils are highly concentrated and a little goes a long way. These are derived from the earth itself - true botanicals and provide valuable psychological and physical therapeutic benefits. Remember, essential oils are all-natural and not artificial perfumes or fragrances.